Customer Support Associate
Company Description
AssisTech Foundation (ATF), is India’s first Assistive Technology (AT) ecosystem that focuses on empowering Persons with Disabilities (PwDs) by enabling learning, livelihood, and living opportunities (3Ls of empowerment). We do so by harnessing the power of AT & supporting development of innovative technology products and services. In a span of 4 years, ATF has impacted the lives of 9.1 lakh (910,000) Persons with Disabilities (PwDs) through its high impact
programs and initiatives. ATF has a network of 450+ Assistive Technology Startups/ innovators in the country. ATF also co-founded a global network +N Inclusive Innovation Network with organizations in 6 other countries.
About the Program:
Adidvara is a digital platform designed to connect Persons with Disabilities (PWDs) with Assistive Technology(AT). It enables better access to learning, jobs (livelihood), and living
opportunities in one place.
Role Description:
We are seeking a User Onboarding & Support Associate to join our team. In this role, you will play a vital part in ensuring our beneficiaries have a positive and successful experience with the Adidvara platform. You will be responsible for providing customer support, fostering user engagement, and gathering valuable feedback to continuously improve the platform.
Role Requirements:
- Bachelor’s degree in any field.
- Good communication skills and basic knowledge of computers.
- Should be able to communicate in Kannada.
Key Responsibilities:
- Identify organisations that support PWDs and maintain a database of the same.
- Conduct user onboarding sessions (online) to guide new users through the platform’s features and functionalities, profile setup and navigation.
- Provide timely and effective support to users via various channels (e.g., email, chat, phone call) to address their queries and resolve issues with respect to the App.
- Proactively engage with users to understand their needs, challenges, and feedback.
- Identify areas for improvement in the user experience and communicate these insights to the product development team.
- Track user interactions and engagement metrics.
- Prepare reports and presentations to analyze user behaviour and identify areas for improvement.
- Ensure completeness of beneficiary data
What we offer:
Competitive salary, opportunities for growth, collaborative work environment, flexible work arrangements and access to cutting edge technology.
A way forward
Interested candidates can submit their Resume along with a cover letter to deepali@atflabs.org with a copy to operations@atflabs.org The subject line of the email should read “Job role – Job Application – Your Name” (e.g., “Program Manager – Job Application – Jane Doe”). Please utilize this job description as a reference when applying.